We hope you are enjoying our new online store! We have a few disclaimers that you must agree to at the checkout. By checking the box on your order, you are agreeing to everything in the statements below. Please note, since you are agreeing to this, we cannot refund or give any money back for differences between preview images and finished products.
For embroidery and engraved products, the spacing between the letters may vary depending on the fabric and the font you choose compared to what is showing you. It is not an exact rendering. We cannot refund your money if the spacing, size, boldness, or placement of your letters varies in person compared to the example product. We are no longer able to take special accommodations for embroidery products like using symbols unless it is pre-approved by Customer Service before the order is placed.
We have included a color chart for the embroidery letters on the product preview pages. We cannot control the color of your screen or monitor. The color in person may vary compared to your screen, so please confirm any questions you have with Customer Service before placing an order.
If the choice for a monogram is not on the item, it cannot be monogrammed.